Frequently Asked Questions

About ElleVet

Why ElleVet

What makes ElleVet products different?

Our favorite question! Science and research are at the heart of everything we do. ElleVet has pioneered research into CBD + CBDA for animal health, with more than 40 clinical studies, over 23 peer-reviewed publications, and many more underway. Many of our formulas now pair our proprietary CBD + CBDA with clinically proven Natural Compounds™ like Ashwagandha, Glucosamine, and L-Theanine. We maintain professional quality control standards, and every batch has a COA.

Are ElleVet products clinically proven to work?

Yes! Clinical research and data are behind all our products. We test them with leading veterinarians, including pharmacokinetic studies and clinical trials with veterinary schools such as Cornell, UC Davis, and the University of Florida. ElleVet has pioneered research into CBD + CBDA for animal health, with more than 40 clinical studies, over 23 peer-reviewed publications, and many more underway. We've also expanded our research beyond cannabinoids into other Natural Compounds™ for enhanced support as pets' needs evolve.

Is your product recommended by veterinarians?

Yes! Veterinarians nationwide trust our product as safe, effective and science based. Veterinarians recommend ElleVet products to their clients and give ElleVet to their own pets — the best recommendation of all! In fact, our advisory board is made up of many of the brightest minds in veterinary practice, and their expertise is invaluable to our product development.

What is NASC?

NASC, or the National Animal Supplement Council, is a nonprofit trade association whose mission is to promote the health and wellbeing of companion animals and horses given animal health supplements by their owners, and to protect and enhance the animal supplement industry. We are proud to display the NASC Quality Seal, which demonstrates our commitment to quality, vigilance, and continuous improvement to promote the wellbeing of pets.

Is there someone I can call for guidance?

Absolutely! Our knowledgeable team is here to help answer any questions pet parents may have, and are happy to develop a personalized support plan for your pet's specific needs. Call 844-673-7287 or email [email protected], M-F 9AM-5PM, EST.

CBD + CBDA

Where does ElleVet's hemp come from?

At ElleVet, our CBD products are formulated with a proprietary blend of CBD and CBDA. We only source our products from trusted suppliers, and, consistent with NASC guidelines, all ElleVet’s suppliers are independently tested and verified.

What is CBDA?

CBDA is the natural acidic form of CBD found in raw hemp, and it's essential for absorption and efficacy. Every ElleVet CBD product contains our proprietary blend of CBD + CBDA.

Is it legal?

Yes. Hemp is not a controlled substance and the FDA allows products like ElleVet to be sold without FDA approval.

Are ElleVet products third party tested?

Yes. Testing is of critical importance to us. All ElleVet’s suppliers are independently tested and verified at third-party certified laboratories:

Our CBD + CBDA Oil is tested to make sure it is free of contaminants such as pesticides, and that it has the desired cannabinoids.
The final product is tested again to confirm it has the desired concentration of cannabinoids.

Our products are made in a Good Manufacturing Practice (GMP) certified facility. Products lacking independent quality analysis by certified laboratories risk exposing pets to harmful elements such as controlled substances, heavy metals, pesticides, aflatoxins, microbes, residual solvents, and THC content.

Is dog/cat CBD the same as human CBD?

No. Our products are formulated and tested specifically for animals, with administration instructions based on research in dogs and cats. We recommend using products made for your pet's species and checking with your veterinarian before giving your pet anything new.

Shipping & Fulfillment

How does a subscription work?

With a subscription you will save on every order, and never worry about running out! When you sign up for a subscription, an order will be processed and shipped to you at that time. All subsequent orders will be processed at the interval you select during check out, and you will receive 5-day and 3-day reminders prior to your renewal date. Subscriptions can be changed, paused, or canceled at anytime. Our Customer Experience team is always here to help! Reach out to us anytime at [email protected] or (844) 673-7287.

How does shipping work?

We ship anywhere within the United States. Standard shipping is a flat rate of $5.95 for most products. Standard shipping generally takes 3-5 business days from the time an order is placed to arrival at your door, though orders to the West Coast may take slightly longer. Orders may be slightly delayed during holidays and promotions.

What is your return policy?

Unopened products can be returned for a full refund within 30 calendar days of purchase. We cannot accept returns on expired products. If you purchased our product from a veterinarian, please contact them directly to enquire about any return policy they may have.

Can I get ElleVet from my veterinarian?

ElleVet is stocked by many veterinary clinics across the US, and we are constantly adding new accounts to make our products even more accessible. We would recommend talking to your vet to see if they currently carry or are interested in carrying ElleVet. If you'd prefer to have your products delivered, you can always order directly through our website!

About the Products

Product Selection

How do I know which product is right for my pet?

ElleVet offers a variety of products to suit the needs of every pet. Every ElleVet CBD product starts with our proprietary CBD + CBDA, and many now also include additional clinically proven Natural Compounds™ for enhanced support. In general, we offer the following guidelines:

For dogs:

Mobility + Joint Soft Chews pair CBD + CBDA with Glucosamine, Chondroitin, UC-II®, Ashwagandha, and ASU for hip and joint support.

Cognitive + Calm Soft Chews pair CBD + CBDA with L-Theanine, Ashwagandha, Hydrolyzed Casein, and Phosphatidylserine for calm and cognitive wellbeing.

Original CBD + CBDA Oil has no additional Natural Compounds – just CBD + CBDA – making it ideal for dogs with neurological support needs or sensitivities.

CBD Oil with Natural Compounds™ pairs Ashwagandha with our CBD + CBDA for enhanced mobility, joint health, and stress support. It's also great for very small dogs who require precise administration and is the most economical option for very large dogs.

Soft Gels are odorless and flavorless and now include Ashwagandha for enhanced all-in-one support. Great for picky palates and dogs with food sensitivities or sensitive stomachs.

Calm & Comfort Chews are our only situational-use product, with maximum strength calming support for fireworks, vet visits, and other high-stress moments.

Supplement Powders (Mobility + Joint and Cognitive + Calm) add an extra layer of Natural Compounds™ to your dog's current ElleVet product at mealtime and are designed to be used in conjunction with ElleVet Oils, Soft Gels or Soft Chews.

For cats:

Feline Soft Chews are salmon-flavored and pair CBD + CBDA with UC-II® and Hydrolyzed Casein for enhanced mobility, joint comfort, and calm. Easy to give whole or crumbled.

Feline Paste is chicken- and fish-flavored, contains the same CBD + CBDA, UC-II®, and Hydrolyzed Casein, and comes in an easy-to-use syringe.

Feline Oil is a refined formulation of our CBD + CBDA that may encourage enhanced palatability and is recommended for cats who won’t accept chews, paste, or soft gels.

Feline Soft Gels contain our proprietary feline CBD + CBDA formula and are odorless and flavorless, making them great for finicky felines and cats with food sensitivities or sensitive stomachs.

Why is there such a large range of prices for CBD products?

We hear you; the CBD market can be overwhelming! When choosing a product, it helps to understand what goes into the formulation. Some companies offer temptingly low prices, but further scrutiny reveals that their potency is too low to be effective, or their formulation isn’t optimized for results. ElleVet has pioneered research into CBD + CBDA for animal health, and we carefully formulate our CBD + CBDA to improve absorption and efficacy. ElleVet also has a dedicated internal Quality Control program, which ensures our products always meet our rigorous standards.

My pet has a sensitive stomach. Which product should I choose?

Depending on your pet's particular sensitivity, we recommend our oils or soft gels.

Our Original CBD + CBDA Oil for dogs and our Feline Oil contain only one active ingredient, our proprietary hemp blend, making them a great option for pets with food sensitivities.

Our Soft Gels are odorless and flavorless, so they're a popular choice for pets sensitive to strong smells or flavors, and most pets with sensitive stomachs tolerate them well. Feline Soft Gels contain our original formula, while our canine Soft Gels also include Ashwagandha.

Can I use ElleVet products for situational stress (e.g., fireworks, travel, grooming)?

Yes! Our Calm & Comfort Chews for dogs are our maximum strength option for occasional situations that may cause stress. They pair CBD + CBDA with L-Theanine and Ashwagandha, take effect in 1.5 to 2 hours, and last 4 to 6 hours. For best results, give Calm & Comfort about 1.5 hours before the stressful event begins.

If you’re unsure about timing or using Calm & Comfort for a specific scenario, our licensed veterinary technicians are happy to guide you - Book a free online consultation.

Which ElleVet product is best for ongoing support?

Aside from our Calm & Comfort Chews for dogs, which are made for situational use, all our CBD + CBDA products are designed for ongoing, twice-daily use. Many pet parents choose our Mobility + Joint or Cognitive + Calm Soft Chews for consistent, effective support because they're easy to give and pets enjoy them. Others prefer our oils for precise administration and cost-effectiveness, while our soft gels often suit pets with picky palates or food or stomach sensitivities. Our Canine Supplement Powders (Mobility + Joint and Cognitive + Calm), designed for once/day use, pair well with ElleVet Canine Oils, Soft Gels, and Soft Chews, so you can add even more support to the product your dog already uses. The best option depends on your pet's needs, size, and preferences.

Can I use different ElleVet products together?

Yes, in most cases. Many pet parents combine products to fit their pet's routine. For example, Calm & Comfort Chews can be given alongside any other ElleVet product on stressful days, and our Supplement Powders are designed to pair with ElleVet oils, soft gels, and soft chews. Because administration depends on your pet's weight and support needs, we recommend contacting our licensed veterinary technicians before combining CBD products, so your pet receives the right total amount.

Does ElleVet offer CBD products for senior pets?

Yes. ElleVet's CBD + CBDA products are used by pets of nearly all ages and can be especially helpful for supporting joint health, stress, and mobility in senior dogs and cats. Our new canine formulas add Natural Compounds™ like Glucosamine and UC-II® for joint support, plus Phosphatidylserine to support healthy brain function in senior dogs.

Administration

How many times a day do I need to give the product to see results?

Based on our research on how animals metabolize our products, twice-daily administration is needed for the best effect for our CBD + CBDA based products. Spacing administration about 12 hours apart is ideal, and giving ElleVet at mealtime improves absorption. Note: Our Canine Supplement Powders are designed to complement ElleVet’s CBD + CBDA products and are administered once/day.

How long does it take to see effects?

Typically, between 48 hours and 5 days, depending on many factors including pet size and support needs. Some pet owners see a noticeable difference within 24 hours, though some pets may take up to two weeks to show improvement.

Can I give my animal a different amount than recommended?

Yes, if your animal needs more support, you can gradually increase or even double the amount. Once you find an amount that works for your pet, you can safely stay at that level, even if it is higher than shown in the administration table. Our Customer Experience team is always happy to develop a personalized support plan for your pet! Reach out to us anytime at [email protected] or (844) 673-7287.

What if we miss a day?

It happens! If your pet misses their ElleVet for a day or two, just resume administration as usual.

Can this be taken with other supplements and veterinary products?

If your dog has any chronic medical issues, it’s always wise to consult with your veterinarian if your pet is on prescribed medications.

Where do your administration instructions come from?

Accurate administration is essential for success. Our administration instructions are based on extensive metabolic studies and are specific to each species. Every pet responds a little differently, so you may need to adjust the administration amount up or down from the listed recommendation.

Our licensed vet techs are always happy to help develop a personalized support plan for your pet. Book a free online consultation or give us a call at (844) 673-7287.

How do I store my product?

Products should be kept sealed when not in use and stored in a cool, dark place out of direct sunlight but do not need to be refrigerated.

Does it expire?

The products have an 18-month shelf life, and the suggested use-by date is printed on all packaging.

What should I do if my pet doesn’t respond to the initial administration?

Every dog and cat is unique, and often a small adjustment to their administration amounts can make a big difference. Our recommendations are based on clinical research, and adjusting the amount is sometimes part of the process.

If you’re not seeing your desired results, please contact our licensed veterinary technicians to help you make safe, evidence-based adjustments.

Can I give your products to my pet on an empty stomach?

Yes. However, we recommend giving ElleVet at mealtime for optimal absorption.

Safety

Is ElleVet safe for my pet, including for long-term daily use?

Yes. Our proprietary CBD + CBDA has been proven safe in multiple clinical trials for both short-term and long-term daily use, including long-term safety studies in dogs and cats. ElleVet products, including those with Ashwagandha, have been proven safe and effective at the recommended daily administration. As with any supplement, we recommend talking with your veterinarian before starting something new.

Do you have a Certificate of Analysis (COA) for your products?

Yes. Every ElleVet product has a batch number with a corresponding COA. You can learn more about COAs and how to find the COA for your specific product here.

What should I expect when my pet starts ElleVet?

Most pets adjust easily. Occasionally, a pet may have softer stools for a few days as their system gets used to the product. Many pet parents also notice their pet resting more comfortably. If you have questions about how your pet is responding, our licensed veterinary technicians are happy to help.

What if my pet eats more than they should?

If your pet eats more than the recommended amount, call your veterinarian for guidance. Pets who eat more than recommended may be sleepy or have softer stools.

Are your products safe for pets with food sensitivities or allergies?

Pet parents seeking support for pets with sensitive stomachs or food sensitivities often choose our Original CBD + CBDA Oil, Feline Oil, or Soft Gels, which have fewer ingredients than our Soft Chews or Feline Paste. Our Feline Paste contains partially hydrolyzed chicken. If you have questions about which product is right for your pet, our Customer Experience team is here to help. Reach out anytime [email protected] or (844) 673-7287. We always recommend consulting your veterinarian if you have concerns about your pet's routine.

Will this make my pet high?

No. ElleVet products are made from hemp and contain only trace amounts of the compound that causes a "high." At recommended administration amounts, ElleVet will not cause a psychoactive effect. Our formulas are designed to promote calm and comfort without sedation, so your pet can relax and still feel like themselves.

Natural Compounds™ & New Formulas

What are Natural Compounds™?

Natural Compounds™ are the clinically proven ingredients ElleVet pairs with our proprietary CBD + CBDA for enhanced and specialized support. After years of research, we selected compounds like Ashwagandha, L-Theanine, Glucosamine, Chondroitin, UC-II®, Hydrolyzed Casein, and Phosphatidylserine to build on the benefits of our CBD + CBDA for mobility, calm, and cognitive wellbeing.

What's new in ElleVet's reformulated products?

Our products have evolved to offer enhanced support where pets need it most. Our Canine Soft Chews now come in specialized formulas, Mobility + Joint and Cognitive + Calm, and our canine Soft Gels and CBD Oil with Natural Compounds™ now include Ashwagandha for advanced all-in-one support. For cats, our Feline Soft Chews and Feline Paste with CBD + CBDA have been enhanced with UC-II® and Hydrolyzed Casein. Every CBD formula still starts with our proprietary CBD + CBDA.

Does ElleVet still offer its original formula?

Yes. Our Original CBD + CBDA Oil for dogs, Feline Oil, and Feline Soft Gels contain our original proprietary CBD + CBDA blend with no added Natural Compounds™.

I've been using ElleVet's original Soft Chews. Are they still available?

Our original Soft Chews have evolved into two new specialized formulas! If your dog used the original chews for mobility and comfort, our Mobility + Joint Soft Chews build on the same CBD + CBDA foundation with even more joint support. If your dog used them for stress or cognitive support, try our Cognitive + Calm Soft Chews.

What can the Natural Compounds™ in ElleVet products do?

Each compound is selected for a specific kind of support:

Glucosamine and Chondroitin help maintain healthy cartilage and joint cushioning.
UC-II^® works with the immune system to help maintain a healthy joint environment.
ASU (Avocado/Soybean Unsaponifiables) helps promote healthy joints and cartilage.
Ashwagandha provides antioxidant support and helps pets handle everyday stressors.
L-Theanine supports the brain's natural calming signals to relax without sedating.
Hydrolyzed Casein - We use two sources: one contains a naturally occurring peptide that promotes calm without sedation; the other works with the immune system to help maintain a healthy joint environment.
Phosphatidylserine supports healthy brain cell signaling for cognitive wellbeing.

Which ElleVet products contain Ashwagandha?

Ashwagandha is included in our Mobility + Joint Soft Chews, Cognitive + Calm Soft Chews, Calm & Comfort Chews, Canine Soft Gels, and Complete CBD Oil with Natural Compounds. If you'd prefer a product without Ashwagandha, our Original CBD + CBDA Oil contains our CBD + CBDA with no additional Natural Compounds.

Is ashwagandha safe for dogs?

Research shows that ashwagandha products formulated for pets are safe and well tolerated in dogs. ElleVet products, including those with Ashwagandha, have been proven safe and effective at the recommended daily administration. Always check with your veterinarian before starting a new supplement.

Will the new formulas change my pet's administration amount?

We recommend referring to the administration table on your package label to confirm, but in general administration amounts should not need to change if you’ve found a level that works well for you and your pet.

What are ElleVet Supplement Powders, and do they contain CBD?

Our Supplement Powders do not contain CBD and are designed to add an extra layer of support to your dog's current ElleVet routine with carefully selected Natural Compounds™. Mobility + Joint Supplement Powder contains Glucosamine, Chondroitin, UC-II®, Hydrolyzed Casein, and ASU. Cognitive + Calm Supplement Powder contains Hydrolyzed Casein, L-Theanine, and Phosphatidylserine.

Are ElleVet's Natural Compounds™ tested for quality?

Yes. Every batch of our Natural Compounds™ is tested multiple times for consistency and purity. Our products are made in a Good Manufacturing Practice (GMP) certified facility, and ElleVet is a National Animal Supplement Council (NASC) audited member.

Can my cat take ElleVet dog products?

ElleVet creates products and tests them for specific species- we recommend that your cat use our Feline product line for their support needs.

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